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From The State of Toll Free 2026 · data through November 2026

What happens after a toll free number is disconnected

About 666,000 toll free numbers a month go into disconnect. A year later, 54% are with a new holder and 44% are available again.

A number goes into disconnect (Somos's disconnect or transitional status) when its holder stops using it. Over the past twelve months an average of 665,964 toll free numbers a month did, against 164,024 a month in the 2019 months we can measure. Part of today's volume is the same numbers going round again: 6.1 million different numbers went into disconnect in those twelve months, and 1.8 million of them did it two or more times.

Numbers going into disconnect each monthAll prefixes. Breaks are months without a usable snapshot the month before.
Toll free numbers that went into disconnect each month, all prefixes0500K1M1.5M2M20182020202220242026421K
Show the numbers
MonthNumbers entering disconnect
October 201852,791
November 2018153,193
December 2018218,368
January 2019112,504
February 201974,692
March 201939,291
April 2019106,532
May 2019179,268
June 2019400,036
October 2019236,613
November 2019157,394
December 2019169,884
January 2020131,700
February 202080,179
March 202094,693
April 2020167,753
May 2020160,771
June 2020101,472
July 202078,425
August 202055,694
September 2020385,754
October 2020107,292
November 2020163,732
December 2020177,093
January 202173,037
February 2021107,651
March 2021174,375
April 2021198,835
May 2021263,702
June 2022324,854
July 2022846,587
August 2022460,085
September 2022649,053
October 2022538,737
November 2022155,257
December 2022727,873
January 2023162,351
February 2023305,008
March 2023301,739
April 2023270,962
May 2023368,321
June 2023222,639
July 2023313,085
August 2023466,493
September 2023477,227
October 2023236,843
November 2023338,341
December 2023100,715
January 2024218,767
February 2024929,477
March 2024433,479
April 2024334,963
May 2024139,887
June 2024182,351
July 2024177,535
August 2024669,667
September 2024660,732
October 2024578,699
November 2024507,723
December 2024524,834
January 2025651,309
February 20251,040,158
March 2025365,037
April 2025324,643
May 2025899,756
June 2025797,372
July 2025293,928
August 2025432,353
September 2025552,865
October 2025666,100
November 2025754,223
December 2025812,544
January 2026335,279
February 2026877,405
March 2026428,960
April 2026569,237
May 20261,277,207
June 2026648,321
July 2026549,610
August 2026939,531
September 2026407,663
October 2026724,712
November 2026421,103

Who lets them go has changed. Misdial marketers accounted for 44% of disconnects over the past twelve months, up from 10% in the eleven months from October 2019 to August 2020. Phone companies accounted for 27% and cloud phone platforms 16%.

We followed every number that went into disconnect from April 2024 through November 2025 (10,554,135 disconnects in all) for a full year. Here "holder" is the company that controls the number in Somos's records, not necessarily the business that used it.

Where disconnected numbers stood twelve months laterNumbers that went into disconnect from April 2024 through November 2025, all prefixes
A new holderBack in service, same holderAvailable againStill disconnectedOther
Where numbers that went into disconnect stood twelve months laterA year on54%44%
Show the numbers
Twelve months laterShare
A new holder53.6%
Back in service, same holder1.8%
Available again44.4%
Still disconnected0.1%
Other0.1%

54% were with a different holder a year later and 44% were available again. Only 2% were back in service with the holder that had them. Over the year, 77% had a new holder at some point, and 69% of those went to the new holder without first showing up as available in any monthly snapshot: someone took them between two snapshots.

What happens to a toll free number after it's disconnected?
Of the numbers that went into disconnect from April 2024 through November 2025, 54% had a new holder a year later, 44% were available again and 2% were back with the same holder. Of the ones that changed hands, 69% went to the new holder without first showing up as available in any monthly snapshot.

This is part of The State of Toll Free 2026, built from 89 monthly Somos snapshots. The full report covers how full every prefix is, when 888 and 833 run out, and who holds toll free numbers.